Client Testimonials About John DiJulius
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"A John DiJulus seminar is not just about superior customer service; it's about winning, and organizational excellence; it's about out- innovating your competition and establishing a competitive advantage they can't match. By implementing his strategies you deserve more market share - and you get it."
Evan Connolly
CSG Design
John, I just wanted to say thank you for a job well done yesterday at our retreat. I really feel as though everyone was totally involved in the process and the message really hit home.
Mark Goldfarb
Managing Partner
SS&G Financial Services
John,
This is a final thank you for keynoting our Sales and Marketing Summit, one of our two most important international events of the year – just an outstanding job. This one comment summarized the feeling you left the audience with:
“Bring him back next year, he was absolutely phenomenal”
John – again, thanks for an outstanding and moving presentation. Obviously, you know that we’ll keep bringing you back!
Other event comments:
John – again, thanks for an outstanding and moving presentation. Obviously, since I’ve booked you for other high profile events, including our recent sixth annual “Taipan: The Making of Asian Giants” program which has become a critical program within the Four Tigers region of Asia, you know that we’ll keep bringing you back!
“Just an outstanding job, clearly reflected in rating. This one comment summarized the feeling you left the audience with: “Bring him back next year, he was absolutely phenomenal”
Verne Harnish
CEO
Gazelles
John,
Just wanted to forward you this message from the St. Louis restaurant to show that all of your consulting is beginning to pay off. We are getting more & more positive stories from guests about them having "Perfect Night Out" at the restaurants.
Thanks again for all of your help and patience.
Laura C. Lachapelle
Director of Training and Education
Melting Pot Restaurant
You have to know how excited it makes me to see this all coming together. What started in New Orleans 2 years ago has started to materialize and I can’t describe what it’s like to see this actually happening. I knew that you could help us revolutionize the way we serve our guest and I never doubted for one second this team’s ability to take your insight and make it work for our organization. Thank you for your brilliance, your passion and the inspiration I think we all needed to make this happen.
Kendra Sartor
Marketing Director
The Melting Pot Restaurants
John’s presentation was superb, thought provoking and motivational. Every 1-800-GOT-JUNK? Franchise Partner in attendance benefits from his customer service insights, experience and ideas. He provided us with some really great tools to utilize that will quickly add value & WOW our customers.
John is a skilled communicator. He employs a strong blend of humor, intelligence, and practical knowledge, to capture our attention drawing on personal stories that illustrate key points. His entertaining and motivational speech made us think and got us excited by questioning what we can do better and implement immediately. John’s speech will resonate with us always, helping to grow our customer base and strengthen our brand. Loved it!
Cameron Herald
Chief Operating Officer
1-800-GOTJUNK
The managers loved the presentation and have already incorporated the ideas into their department meeting plans. We purchased several copies of your book to share with the managers as well. The material was both informative and “action-able” for them.
Fran Broda
Store Manager
Nordstrom Beachwood Place
Your presentation was excellent! Your animated presentation skills kept me engaged, and the examples were good practical take-aways.
John Timmerman
Vice President
The Ritz Carlton
I have worked for the Ritz-Carlton Hotel Company for 16 years and have always been very proud of the dedication and passion that The Ritz-Carlton service culture is known for. After hearing your presentation, it is obvious why John Robert's Studios are know as the best in your business! John, your service training inspired and motivated every level of the hotel. My sales managers learned about your Guest Recognition Program and your marketing techniques. My wait staff learned the simple ways of creating a WOW for the customer, my housekeepers learned the power of "Always Being Snow White (Positive!)", and my executive team was reminded that simple processes that are driven toward service excellence really do make a difference. Thank you for your inspiration!
Elizabeth Mullins
General Manager
The Ritz Carlton
Thanks so much on a number of levels - one of which you make me (representing our guidance team) look like a hero. James E. McManemon, Jr., General manager, The Ritz-Carlton, Sarasota.
James McManemon
The Ritz Carlton
Everyone is all abuzz with Secret Service today. I love it. I'm receiving great feedback, again from the most unsuspecting people. You have truly captivated these people. Your book is on their desks and their certificates on their walls. WOW!!!
Nicola Roberts
Saint-Gobain Performance Plastics
Trust me, any "IBMer" can learn the magic of surpassing Customer Service from John DiJulius.
Tom Peters
Business Guru and Best selling author
I just wanted to take the time to thank you for speaking to our sales staff here at Metro Lexus. Everyday in the automobile business we are approached by sales trainers that offer the same generic training. your presentation was original, motivational, and overall outstanding. I especially appreciate your focus on making every experience special and out of the ordinary. I look forward to a long and healthy relationship with your company.
Norman Vincenti
Sales Manager
Lexus
Your presentation was excellent. You captivated the franchisees through sharing your expertise and your great knowledge of exceptional customer service.
Allison Schlender
Coca-Cola North America
Your presentation to our property was amazing, and our staff was as excited about it as I was when I first saw your DVD. John, I rarely take the time to sit down and write a personal letter, but I must share with you and others our satisfaction of your program on Secret Service. In the hospitality industry this is what we do on a daily basis and always striving to go above and beyond with a changing culture of both guests and associates. My favorite was Drilling for Oil in Your Own Back Yard! We take so many things for granted.
Wanda Anker
Nemacolin Woodlands Resort and Spa
Thank you for educating and entertaining our attendees. The audience rated you exceptionally high! They raved about your presentation style saying, "Loved the energy and stories!"; "Incredibly exciting speaker-yet clear and easy to listen to"; "Dynamic Speaker"; There is nothing more powerful than a person's passion to motivate by life's examples"; and "Amazing".
Eliza De Michele
Educational Program Manager
National Restaurant Association
Thank you so much for your outstanding presentation for our group in Las Vegas! We are truly inspired to take our level of hospitality to the next level. Your energy and enthusiasm was terrific and really hit home with our General Managers and Executive Chefs. Thank you for taking the time to really customize your presentation to not only meet, but completely exceed our expectations. I am so happy that we are having you back for another presentation - a first for our company.
Other comments:
Even though our commitment to being a world class organization was firmly in place, working with you and the Secret Service project has truly solidified our standards of excellence in genuine hospitality and ultimately "Making Raving Fans". Our preliminary results have been very exciting and our operations team is enthusiastic about following through with these commitments.
Heather Thitoff
FMP Director of Training
Cameron Mitchell Restaurants
John DiJulius was exceptional, motivational and even made you think about business and family and how it works together.
Maggie Magerko
President
84 Lumber
John had many of our franchisees excited about the possibility of delivering "Secret Service" in their restaurants. He laid the groundwork for our franchise owners to take Secret Service back to their restaurants for implementation. John was truly the treasure chest of our franchise convention!
Scott Redwine
Skyline Chili
It's so refreshing to meet and listen to someone who truly has a message. Your speaking from the heart and from your own business experience. My team is still talking about you and your message as we are working diligently to incorporate the "Non-negotiables" into our chain of stores.
Larry Lombardi
Vice President/Director of Stores
Fashion Bug
In the seven years I have been with Häagen-Daz, we have employed numerous speakers at our various conventions. Not only was John the best received, I have already received requests for him to return.
Dawn Uremovich
General Manager
Häagen-Dazs
On behalf of Omni Realty Companies, I want to extend a heartfelt thank you for your extraordinary efforts in training our people on providing Secret Service systems to our customers. Your presentation and hands-on exercise at our company's retreat were extremely beneficial, and we look forward to implementing many of the customer service systems we uncovered that day.
Eric M. Schriebman
Omni Realty Companies
As you know, we have had many professional speakers over the years, speakers and authors, that you know. You were far and away the best we've had! First of all, you engaged our team in a topic that is a differentiating success factor in our industry service. As a business owner, you were able to get on the same playing field as our managers who manage divisions in our company primarily servicing business clients. Secondly, you clearly showed us how simple, easy to execute service systems, could be leveraged by any business, regardless of industry. Next, the presentation was entertaining, blending wit, humor and sadness in captivating the audience. Finally, and most importantly, you helped our team build non-negotiable service systems that have been implemented and will created a WOW experience for our customers.
Jeffrey S. Rosen
Executive Vice President
U.S. Bank
I cannot thank you enough for the time you spent with our Directors and Marketing team recently. Your presentation was fantastic, your message was clear and impactful and I have received great feedback from everyone who was there. I have since read your book "Secret Service" and found it to be a great follow up resource. I particularly love the chapter on "Drilling for Oil in your own Backyard." That really hit home and some of those ideas will literally change aspects of our marketing strategy this season. I have made "Secret Service" required reading for our entire sales team. I look forward to expanding our relationship with you and getting you more involved in our training of seasonal employees. Keep up the great work, and thanks again.
Mike Mulhall
Six Flags
I want to take a moment to thank you for the outstanding presentations that you gave. They walked away with information empowering them to create a change in their customer service mindset in management and service provider levels alike. Your strength and expertise in customer care within your own operations is an example to all that paying attention to the details will enhance your success. Also, your book is the springboard for revolutionizing the way customer service is perceived.
Frederic J. Holzberger
Founder, President and CEO
Aveda Fredric's
John was very enjoyable. He brought an excitement to the presentation that kept you interested in what he had to say.
Polly Quinn
Valley Insurance
I enjoyed learning about how John achieved success through determination, passion and excellent customer service. I also enjoyed the personal life experiences John added, including the visuals. John had my full attention and touched on several emotions: laughter and tears.
Lynn Sabler
Miller & Miller Insurance
I listened to your presentation convention in Vegas and was extremely impressed with your message and delivery.
Brian Thiel
Store Level Business Improvement Consultant
ConocoPhillips
I got the fever for sharing what I learned about customer service with our office.
Paula Cole
Heartland Insurance
I enjoyed the way he mixed humor into his talk. He is a very energetic person, and so passionate about his work.
Hope Austin
River City Insurance
John was a dynamite speaker. He was very easy to listen to with information that I could take home to use in our agency. Sometimes it’s not all about price, but what I have to offer the client.
Colleen Waugh
Heinz Insurance
You truly exceeded my expectations and everyone who attended. The accolades we received for bringing you in were considerable. You spent a great deal of time getting to know our audience prior to speaking and made sure that we received a message tailored to our needs. We hire many speakers and performers during any given year and you are without a doubt one of the best hires we have ever made.
Brad Fields
Sales & Development Manager
Westfield Insurance
Your presentation resonated with our Stylists and reminded us that each one of us is empowered to make the difference that makes our Clients loyal. Thank you very much for helping to make our 2006 National Team Member Huddle a success!
Clete Brewer
President
SportClips
The whole presentation was perfect, it was a wonderful learning experience.
Lucy Adams
Widener Insurance
It is truly a delight to work with a speaker who is interested in learning and incorporating the idiosyncrasies of the industry they are talking to into the presentation. As the sponsor, we want our group to not only get 'the concept' but the “how to implement” as well, and your delivery of these dual messages is what separates you from the pack. Your energy, enthusiasm and sincerity provide the frosting on the cake, and never fail to engage everyone in the audience.
Your message has made a difference not only in the way our participants do business, but also in how NCA does business, so for us you have proved to be a double blessing.
Nora Nealis
National Cleaners Association
Thank you so much for the great program. You were definitely the highlight, especially for the "old hands" that have gone to a lot of photography conventions.
Kia Bondurant
Senior Portrait Artists
He is a NO BRAINER. He did a great job in relating to everyone in the audience. Especially when he talked about his relationship to his family. I think that he had a message for everyone in that room whether you were the CEO of Sport Clips or even a brand new hire for Sport Clips. I think motivational and content wise he was the best speaker that we had at the Huddle.
Fred Shearer
Area Developer - Kentucky
SportsClip
He was very motivating and inspiring. I love his energy level. The man can tell a story!! His success from hard work is one we all can learn from. He is living his dream, isn't that what we all want. HE was great for all TM's at all levels. GREAT!!!!
Sharon Vandrick
Area Developer – Texas
SportClips
I thought John was the best speaker!!!! I always get more from speakers who are in the salon business or started from the bottom and grew their business to be a success. I thought he was very motivating to us and and more so our managers. Going above and beyond is what I like for all our managers to hear. We motivate them but they are the ones who motivate our stylists daily to make all of this work and I thought he did a great job getting that message across. Tell him to BRING IT ON NEXT YEAR TOO!!!!
Robin Robillard
Area Developer – Texas
SportClips
I really appreciate John speaking to us the night of the awards dinner. I really like his white cape idea and think Sport Clips could take that idea with a red cape for 1st timers. At my store, I encourage team members to go beyond the norm in welcoming 1st timers. The thing that stuck with me most was he and others spoke about great service and hold up companies such as the Four Seasons, etc. as examples. As John pointed out, our stylists have never experienced Four Seasons service. I thank John for his time and insight.
Matt Lewis
Area Developer – North Carolina
SportClips
WOW – he was so good and inspirational – I would really love to see him back next year. All his ideas about client service were just what we’re trying to create in our store. His energy and enthusiasm made it a pleasure to sit and listen to and get really motivated. I loved him!!!!
Stella Kohler
Area Developer - Illinois
SportClips
"Secret Service" was on my list of books to buy for myself and for my TL's before I heard him speak at the huddle. John DiJulius was outstanding. He made so many great points that were not only right on point for our industry but, they could also be applied to any business. He not only knows what he's talking about but has an excellent delivery. [He is] very approachable and very down to earth. He made an impression on my team that we still talk about, in goal setting meetings, today. His book is currently being read by the Stylists in my pilot store.”
Wally Sauthoff
Area Developer for Michigan
SportClips
[John DiJulius] was the most well liked speaker from the manager's perspective. They were all talking about him at the first manager's workshop after the Huddle.
Eric & Rosemary Gozur
Area Developers for South Carolina & Pittsburgh
SportClips
[John DiJulius] was the best speaker at the Huddle. We cannot have too much of DiJulius, especially when our managers are hearing him speak on Client service.
Ron & Paul Williams
Area Developers for Mississippi & Louisiana
SportClips
[John DiJulius is] a great motivational speaker. He has the gift of story telling which made it interesting and fun.
Michelle & Glen Hall
Area Developers for Miami & the Keys, Florida
SportClips
I thought he was an excellent speaker. Anytime we have someone that can give specific examples of how their organization goes above and beyond for the client, and the resulting impact on their business, I'm all for it. The most important strength of a brand is the people, and clearly he has gotten it right.
Al O'Donnell
Area Developer for Tampa / St. Pete / Sarasota Florida
SportClips
Kudos to John DiJulius! He has definitely cracked the code. Great take home value however more importantly he shared easily implamentable ideas that make the difference from being good to great.
Larry Zogby
Education Chair
EO New York
“As a veteran attendee of over 25 Global events I have seen and heard some of the best presentations on business and personal development. I would include John in one of the top 5 I have heard in terms of value I was able to create in my business after hearing him for the first time at the Chicago University.”
Stephen Kearley
Education Chair
EO Toronto
I first saw John speak at a restaurant industry conference in New Orleans.
After hearing him speak and watching the crowd get the same emotional charge from his professional message of systemizing service and the family message of " I believe in you". I immediately booked John to speak as the key note for our final EO chapter event.
John's presentation is a welcomed spotlight to the entrepreneurs challenge of finding that elusive - Work, Life, Balance. I highly recommend John as a presenter and have seen him equally engage and inspire small groups of 30 to auditoriums of 400+ people.
Tyler Gompf
Education Chair
EO Winnipeg
Every business provides customer service but very few excel at it. John DiJulius' session will teach you how to go "above and beyond" such that your customers are not only satisfied but also loyal for years to come. Our Chapter brought John in months ago and members are still citing material from his session and using his terminology. This is a high impact, take-home value event which should not be missed.
Matthew Weiss
President
EO New York
John's presentation hit me right between the eyes. His insights were directly applicable to my business (and everyone else in the room for that matter). Best of all, I brought my team to a follow up workshop and now I can actually say that I have a customer service "system".
Daniel Richards
President
EO Cleveland
In the one hour that John DiJulius spoke to our team I believe he impacted the mindset of our student-athletes for a lifetime. His ability to focus on looking forward and not back was priceless. John has the gift of sharing optimism and clarity with his audience. We will have him back if he will come.
Tom Ryan
Head Wrestling Coach
The Ohio State University
John DiJulius has helped change the way my company looks at customer service. As Education chair for YPO California Southwest I brought John in to do a full day event for us and YEO Orange County. Chapter members brought in their exec teams and John rocked the house ! John changed many companies views on customer service that day, and I continue to get great feed back about the event.
Jay Reid
Education Chair
YPO California Southwest
John has the rare ability to deliver profound insights that deliver real impact. His work with our companies has strengthened their culture, improved customer relationships, and insired our employees.
Chris Mizer
YPO
As a former education chair for YPO Cleveland and as a business owner that relies on great inspirational speakers and motivators, I highly recommend john dijulius. His customer service insights and ideas give our group a chance to employ strong tactics that ultimately treat our customers with added effective pampering. John keeps your attention and installs a realistic take home experience for the listeners. His caliber is definitely suitable for even the most discriminating audiences.
Patrick Finley
YPO
During my Education year, John came to our chapter for a daylong workshop for members and their associates, and later an evening presentation for members and spouses. It was our highest rated event of the year.
Dalton Hermes
Kansas City YPO
We brought John in to speak to our client base and he started a revolution. That revolution led to a bigger mandate for change than we ever expected. Because our clients became empowered to improve their customer service, it in turn improved our business and allowed us to grow as an agency and provider as well.
Arnie Malham
President
CJ Advertising