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FEATURED CLIENTS

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FEATURED TESTIMONIALS

Thank you so much for your outstanding presentation for our group in Las Vegas! We are truly inspired to take our level of hospitality to the next level. Your energy and enthusiasm was terrific and really hit home with our General Managers and Executive Chefs. Thank you for taking the time to really customize your presentation to not only meet, but completely exceed our expectations. I am so happy that we are having you back for another presentation - a first for our company.

Other comments:
Even though our commitment to being a world class organization was firmly in place, working with you and the Secret Service project has truly solidified our standards of excellence in genuine hospitality and ultimately "Making Raving Fans". Our preliminary results have been very exciting and our operations team is enthusiastic about following through with these commitments.

- Heather Thitoff
FMP Director of Training
Cameron Mitchell Restaurants

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Secret Service Keynote Handouts

All Secret Service Handouts - Download all Secret Service handouts in a single file.
Service Aptitude
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Secret Service Workshop Handouts

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Presentation Slides

Secret Service Presentation Slides
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Magazine Articles

What's the Secret? -- Create World Class Customer Service - Sales and Service Excellence Magazine, December 2004, Volume 4, Number 12
Secret Service at Home -- Make More Time for Your Family - Personal Excellence Magazine, November 2004

 

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