John DiJulius

The authority on World Class Customer Experience!

Ever wonder who the top customer service companies bring in to maintain their best of the best status? John Di Julius – THE authority on world class customer experience.

John has cracked the code! He answered the question: What’s the Secret? After years of researching the best customer service companies in the world, he has solved the mystery of why companies like Disney can get 50,000 employees to deliver legendary customer service on a regular basis and why some companies or departments can’t get a team of 12 to be consistent.

John is redefining customer service in corporate America today. He didn’t read the books on customer service, he wrote them, Secret Service, hidden systems that deliver unforgettable customer service (AMACOM BOOKS 2003) and What’s The Secret? To providing a World-Class Customer Experience (Wiley & Sons 2008). One of the most captivating and charismatic speakers today, John will share with you ‘behind the scenes’ systems used by the top, world class customer service companies to provide unforgettable customer service.

As one of the leading authorities on customer service, organizations across America use his philosophies and systems for creating world class service. He has worked with companies such as the Ritz Carltons, Lexus, Nordstroms, Starbucks, Hallmark Cards, Panera Bread, Cheesecake Factory, Progressive Insurance, US Bank, Nemacolin Resort, Seattle’s Best Coffee, Chick-fil-A, and many more, to help them continue to raise the bar and set the standard in service that consistently exceeds customer expectations. John has pioneered dozens of revolutionary customer service concepts and techniques that are easy to use. He also makes them easy to implement with a process that will not allow your organization to let these great ideas slip through the cracks. p>

John is not just telling others how to do it. He is the president and owner of John Robert’s Spa, with five locations (and over 150 employees), which he uses as his living laboratories to test his findings and theories. How’s he doing? Among numerous other honors and awards, John Robert’s Spa has been named one of the “Top 20 Salons in America”, selected repeatedly as one of the top 99 companies to work for in Northeast Ohio, and recognized with the Pillar Award as one of the top 7 companies in Northeast Ohio that give back to the community. His strongest attribute may be the fact that he has the experience of working with extremely large companies, but knows how to translate those processes to fit small business models. p>

He is also President of The DiJulius Group, a consulting firm helping companies create a superior advantage by delivering a World-Class experience, making 'Price Irrelevant’.